Frequently Asked Questions
How long does shipping take?
Standard shipping within the United States takes 5 to 7 business days. Expedited shipping (2-3 business days) and priority shipping (1-2 business days) are also available at checkout. All orders are processed within 1 to 3 business days before shipping.
Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders over $75. For orders under $75, shipping rates are calculated at checkout based on your location and the weight of your order.
What is your return policy?
We accept returns within 30 days of delivery for items that are in their original, unworn condition with tags and packaging intact. Some items, such as pierced earrings and personalized items, are final sale. Please visit our Returns Policy page for complete details.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package. If you have not received a shipping confirmation within 3 business days of placing your order, please contact our support team.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All transactions are processed through our secure, PCI-compliant payment system.
Is my payment information secure?
Absolutely. We use industry-standard encryption and work with PCI-compliant payment processors to ensure your financial information is protected. We never store your complete credit card information on our servers.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, so changes may not be possible once an order has entered our fulfillment queue. We will do our best to accommodate your request.
Do you ship internationally?
Yes, we ship to select international destinations. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to customs duties and import fees, which are the responsibility of the recipient.
What if I receive a damaged item?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund, including return shipping costs.
Do you offer gift wrapping?
We currently do not offer gift wrapping services. However, all orders are carefully packaged to ensure they arrive in perfect condition and are suitable for gifting.
How can I contact customer support?
You can reach our customer support team by emailing support@gemmagoods.store. We respond to all inquiries within 24 hours during business days (Monday through Friday, 9 AM to 5 PM Mountain Time).