Returns and Exchanges
Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please review our return and exchange policy below.
Return Eligibility
Items may be returned within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:
- The item is in its original, unworn condition
- All original tags and packaging are intact
- The item has not been altered, resized, or engraved
- You have proof of purchase (order confirmation email or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Earrings (pierced earrings)
- Personalized or custom-made items
- Items marked as final sale
- Gift cards
How to Initiate a Return
To start a return, please contact our customer support team at support@gemmagoods.store with your order number and the reason for your return. Our team will provide you with return instructions and, if applicable, a return shipping label.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5 to 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 3 to 5 business days for the refund to appear on your statement, depending on your financial institution.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to availability. If the desired item is not available, we will issue a full refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.