Shipping Information
At Gemma Goods, we want your order to reach you quickly and safely. Below you will find all the details about our shipping policies and procedures.
Processing Time
All orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays). You will receive an email confirmation with tracking information once your order has shipped.
Domestic Shipping (United States)
Standard Shipping: 5-7 business days. Free on orders over $75.
Expedited Shipping: 2-3 business days. Calculated at checkout based on weight and destination.
Priority Shipping: 1-2 business days. Available for most items. Rates calculated at checkout.
International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by your country. These charges are the responsibility of the recipient.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery through the carrier website.
Shipping Restrictions
Some items may have shipping restrictions based on size, weight, or destination. If an item cannot be shipped to your location, you will be notified during the checkout process.
Lost or Damaged Shipments
If your package appears to be lost or arrives damaged, please contact our customer support team within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, contact us immediately and we will do our best to accommodate the change before the order ships.