Refund & Return Policy
At Gemma Goods, we want you to be completely satisfied with your purchase.
Returns
You may return unused, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and condition.
How to Return
To initiate a return, please contact us through our website with your order number. We will provide return instructions and a shipping address.
Refunds
Once your return is received and inspected, we will process your refund within 5–10 business days. Refunds are issued to the original payment method.
Exchanges
We offer exchanges for items of equal or greater value. Contact us to arrange an exchange.
Non-Returnable Items
Personalized or custom-made items cannot be returned unless defective. Sale items are final sale.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.
Shipping Costs
Return shipping is the responsibility of the customer unless the item was received damaged or defective.